HLP-BIZ-04
A$1,250View serviceStaff Paperwork Benefit
Staff need private help with varied personal or work-related paperwork.
A practical benefit for your whole team
Give every worker one trusted place for paperwork help.
Your business funds access. Staff contact Helpy privately for routine paperwork, guided next steps or a qualified referral.
Australia-wide remote support for approved tasks. Available to all eligible staff under a participating business.
All eligible staffPrivate from the employerNo passwords or codesControlled referral paths
Four defined business packages
Know exactly what the price covers.
Every package lists the work, outputs, limits and extra-work rule. Helpy pauses before exceeding an included limit or adding a separate cost.
Choose by need
Which result does your team need?
HLP-BIZ-01
A$495View serviceLabour-Hire Provider Evidence Pack
A manager needs one dated evidence pack before reviewing a provider.
HLP-BIZ-02
A$950View servicePALM Worker Paperwork Desk
PALM workers need voluntary, private help with routine Australian paperwork.
HLP-BIZ-03
A$450View serviceSeasonal Worker First-Week Pack
One incoming cohort needs consistent first-week information.
Recommended for most teams
HLP-BIZ-04
Staff Paperwork Benefit
For businesses that want one private support pathway for every eligible staff member.
A$1,250Complete 90-day pilot
Your business funds a private paperwork pathway for the whole team. Staff contact Helpy directly, and the employer receives usage totals without private case details.
- 10 × 45-minute credits
- Up to 250 eligible staff
- One problem per credit
See what is in this packageWork, deliverables, referral pathways, limits and extra-work pricing
Work included
- Explain routine letters and prepare factual replies
- Complete factual forms and create document checklists
- Organise PDFs, records, evidence and appointment questions
- Guide myGov, Medicare, Centrelink and ATO navigation while the worker controls the account
- Prepare school, childcare, housing, transport, utility, insurance and family paperwork
- Coordinate a qualified interpreter or translator when needed
What you receive
- Staff launch kit with QR link, poster and wallet-card copy
- Manager referral script that does not ask for the worker’s problem
- Plain-English privacy explainer for staff
- Credit ledger, low-balance notices and one usage summary
- No worker names, documents, case notes or referral destinations in employer reports
Referral pathways
Helpy prepares the factual handover. The qualified provider gives the advice and quotes their own fee.
- Migration: registered migration agent or Australian legal practitioner
- Legal or workplace: lawyer, community legal centre, Fair Work Ombudsman or union
- Tax: registered tax agent or the ATO
- Financial difficulty: financial counsellor or licensed adviser
- Health or clinical: clinician, health service or emergency pathway
Limits
- The first 10 minutes of intake uses no credit when Helpy only routes the worker elsewhere
- A credit covers up to 45 minutes of Helpy time on one defined problem, including preparation and follow-up
- Helpy pauses before using a second credit; the worker must approve it first
- Fair-use limit of two credits per worker during the pilot
- External professional, interpreter and translator fees are not included
If more work is needed
If the ten credits are used, the business can add another ten-credit block for A$950, subject to capacity. No extra credit or external fee is charged without approval. Unused pilot credits expire after 90 days.
HLP-BIZ-01
Labour-Hire Provider Evidence Pack
For a grower or host business reviewing one labour-hire provider.
A$495One provider and one site
A dated, manager-ready evidence pack that shows what was checked, what was supplied, what is missing and which decisions remain with the host business.
- Target: 5 business days
- One evidence follow-up
- Date-specific checks
See what is in this packageWork, deliverables, referral pathways, limits and extra-work pricing
Work included
- Record provider identity, legal entity, trading name and ABN details supplied by the client
- Search the relevant public labour-hire licence register where one exists
- Compare entity names and identifiers without making a legal conclusion
- Map declared subcontractors or intermediaries
- Issue one evidence request and one missing-item follow-up
- Record exceptions, unresolved items and future review dates
What you receive
- Provider identity sheet and public-register search record
- Entity-match table and declared subcontracting map
- Evidence manifest with received, missing, not applicable or referred status
- Missing and inconsistent item report
- Manager decision page, dated handover index and review calendar
Limits
- The client supplies provider identity, declarations and source records
- Helpy organises evidence but does not certify compliance or approve the provider
- Wage, award, visa, WHS, investigation and legal assessment are not included
- Delivery target starts after complete source information is received
- Qualified professional work is separately engaged and priced
If more work is needed
A second provider under the same host review is A$175. A different site, extra follow-up or changed scope stops at the package boundary and requires a written price before work continues.
HLP-BIZ-02
PALM Worker Paperwork Desk
For PALM approved employers seeking a scheme-aware worker support pathway.
A$950Ten 45-minute sessions for 60 days
Ten voluntary, private worker sessions for routine Australian paperwork, worker-controlled online navigation and a safe handover when regulated help is needed.
- One employer or worksite
- Private worker intake
- Employer sees totals only
See what is in this packageWork, deliverables, referral pathways, limits and extra-work pricing
Work included
- TFN application preparation and guided navigation
- Super choice paperwork using the worker’s own decision
- myGov and ATO navigation while the worker controls access
- Banking checklist and appointment preparation
- Health-insurance correspondence and factual claim-document organisation
- Routine letters, forms, personal checklists and name or address correction pathways
What you receive
- Optional-service invitation and worker privacy notice
- One task checklist and action summary for every used session
- Worker-only next-step summary
- Referral record where specialist help is required
- Privacy-protected employer usage report and credit register
Referral pathways
Helpy prepares the factual handover. The qualified provider gives the advice and quotes their own fee.
- Registered tax agent or ATO for tax judgement
- Registered migration agent or Australian legal practitioner for migration assistance
- Lawyer, Fair Work pathway or union for legal and workplace matters
- Qualified interpreter or translator for language services
- Official DASP or tax support for departure preparation
Limits
- One defined administrative task per 45-minute session
- Helpy does not replace the employer’s PALM duties or Welfare and Wellbeing Support Person
- Workers keep control of passwords, codes, accounts, decisions and submissions
- A credit is returned if Helpy stops before meaningful work because the task cannot be progressed safely
- Professional and language-service fees are separate
If more work is needed
If a task needs more than one session, Helpy pauses and the worker approves another available credit. When all ten are used, a new ten-session block is A$950, subject to capacity and written business approval.
HLP-BIZ-03
Seasonal Worker First-Week Pack
For a business receiving one seasonal-worker cohort at one site.
A$450One organisation, site and cohort
One employer-approved source of first-week information, prepared in plain English for mobile, print and a QR-ready staff access point.
- Up to 7 content modules
- One consolidated revision
- Target: 3 business days
See what is in this packageWork, deliverables, referral pathways, limits and extra-work pricing
Work included
- Employer, host and labour-hire role and contact map
- Before-arrival date, time, meeting point and what-to-bring summary
- First-day contact card and approved sequence
- First-week timetable, transport, accommodation and check-in information
- Pay-day, payslip access and payroll-question pathway without pay advice
- Emergency, Fair Work, PALM, interpreter and local-service links
What you receive
- Approved organisation and contact map
- Source-fact and official-link register
- Plain-English first-week information pack
- Mobile PDF, printable PDF and QR-ready link asset
- Version, approval, correction and review record
Limits
- One organisation, one site, one cohort and one plain-English version
- One consolidated revision and one factual correction within 30 days
- Target timing starts after all source facts and approvals are complete
- No worker identity documents or personal records are collected
- Formal induction, WHS certification, employment terms and payroll advice are not included
If more work is needed
An additional site using the same approved structure is A$180. Translation, custom illustration, printing, video, formal induction content and extra revisions are separately priced and approved before production.
View a labelled sample outputSee the fields and handover structure before you enquire
Synthetic example
Staff Paperwork Benefit usage summary
This is the structure an employer can expect. Private worker details remain outside the employer report.
- Service window
- 90-day pilot
- Employer view
- Credits used and remaining, broad pathway totals and next review date
- Worker view
- Private task checklist, action summary and any consented referral next step
- Never in employer reporting
- Worker names, documents, case notes, contact details or referral destination
Example only. It contains no client information and does not claim a completed customer engagement.
How the staff benefit works
The business funds access. The worker owns the case.
Private cases stay separate from employer reporting, including when a request concerns pay, safety, sponsorship or another workplace issue.
How specialist matters are handled
Specialist paperwork can start with Helpy.
Our team can organise facts, questions and documents for legal, migration, tax, financial or clinical matters, then prepare a consented handover to an appropriate qualified or official service. That provider owns the advice and decision.
See the Professional Referral PathwayA clear next step
Choose the package. We will confirm the written scope.
In the enquiry, include only:
- the package name
- your staff count or number of sites
- your preferred start date
Do not send worker records or sensitive documents through the website.
Request a written package scope