Helpyby Mixma AI

Employer-funded staff support

Give every eligible staff member a private paperwork support pathway.

The Staff Paperwork Benefit is a 90-day employer-funded pilot with ten private 45-minute support credits shared across up to 250 eligible staff. Workers contact Helpy directly. The employer receives credit use and broad pathway totals, never worker names, files or case details.

Reviewed 16 August 2026

A$1,250Complete 90-day pilot
Request the written scopeSee what is included
A diverse Australian work team discussing a private paperwork support pathway
Clear scope. Recorded work. Client approval.

In short

What is this Helpy service?

The Staff Paperwork Benefit is a 90-day employer-funded pilot with ten private 45-minute support credits shared across up to 250 eligible staff. Workers contact Helpy directly. The employer receives credit use and broad pathway totals, never worker names, files or case details.

Defined work

What the price covers.

For businesses that want one private support pathway for every eligible staff member.

Work included

  • Explain routine letters and prepare factual replies
  • Complete factual forms and create document checklists
  • Organise PDFs, records, evidence and appointment questions
  • Guide myGov, Medicare, Centrelink and ATO navigation while the worker controls the account
  • Prepare school, childcare, housing, transport, utility, insurance and family paperwork
  • Coordinate a qualified interpreter or translator when needed

What you receive

  • Staff launch kit with QR link, poster and wallet-card copy
  • Manager referral script that does not ask for the worker’s problem
  • Plain-English privacy explainer for staff
  • Credit ledger, low-balance notices and one usage summary
  • No worker names, documents, case notes or referral destinations in employer reports

End-to-end delivery

How the work moves.

Helpy records the scope, source facts, approvals, open items and handover for every accepted task.

  1. 1

    Launch access

    Helpy supplies approved staff copy, a QR route and a manager referral script.

  2. 2

    Worker contacts Helpy

    Our team checks privacy, urgency and scope before using a credit.

  3. 3

    Do, guide or refer

    Helpy prepares routine work, guides a worker-controlled step or organises a consented professional handover.

  4. 4

    Report safely

    The employer receives credits used and remaining plus broad pathway totals only.

Responsibility stays clear

What Helpy handles, and what stays with others.

The employer funds access and makes it available to eligible staff. The worker controls disclosure and decisions. Helpy prepares approved administrative work. Independently engaged professionals provide regulated advice under their own terms.

Service limits

  • The first 10 minutes of intake uses no credit when Helpy only routes the worker elsewhere
  • A credit covers up to 45 minutes of Helpy time on one defined problem, including preparation and follow-up
  • Helpy pauses before using a second credit; the worker must approve it first
  • Fair-use limit of two credits per worker during the pilot
  • External professional, interpreter and translator fees are not included
If more work is needed

If the ten credits are used, the business can add another ten-credit block for A$950, subject to capacity. No extra credit or external fee is charged without approval. Unused pilot credits expire after 90 days.

Authoritative starting points

Current official information.

These external sources were checked on 16 August 2026. They remain authoritative for their own rules and may change independently of Helpy.

Related Helpy services

HLP-PERSONALPersonal and family paperwork helpHLP-HEALTHCAREIndependent patient navigation and care-coordination supportHLP-BIZ-01Manager-ready provider evidence

Start with one task

Request a written scope before sending documents.

No payment or sensitive files are requested in the first enquiry.

Request the written scope