Helpyby Mixma AI

Private PALM worker paperwork support

Give PALM workers a private place to start with routine paperwork.

The PALM Worker Paperwork Desk provides ten voluntary private sessions for routine Australian paperwork, worker-controlled online navigation and factual referral preparation. It supports, but does not replace, an approved employer’s PALM duties, Welfare and Wellbeing arrangements or qualified advisers.

Reviewed 16 August 2026

A$950Ten 45-minute sessions for 60 days
Request the written scopeSee what is included
A PALM worker organising routine paperwork with a support team member
Clear scope. Recorded work. Client approval.

In short

What is this Helpy service?

The PALM Worker Paperwork Desk provides ten voluntary private sessions for routine Australian paperwork, worker-controlled online navigation and factual referral preparation. It supports, but does not replace, an approved employer’s PALM duties, Welfare and Wellbeing arrangements or qualified advisers.

Defined work

What the price covers.

For PALM approved employers seeking a scheme-aware worker support pathway.

Work included

  • TFN application preparation and guided navigation
  • Super choice paperwork using the worker’s own decision
  • myGov and ATO navigation while the worker controls access
  • Banking checklist and appointment preparation
  • Health-insurance correspondence and factual claim-document organisation
  • Routine letters, forms, personal checklists and name or address correction pathways

What you receive

  • Optional-service invitation and worker privacy notice
  • One task checklist and action summary for every used session
  • Worker-only next-step summary
  • Referral record where specialist help is required
  • Privacy-protected employer usage report and credit register

End-to-end delivery

How the work moves.

Helpy records the scope, source facts, approvals, open items and handover for every accepted task.

  1. 1

    Offer voluntary access

    The approved employer shares the worker privacy notice and direct Helpy contact route.

  2. 2

    Check one task

    Helpy checks urgency, conflicts, privacy and whether the task fits a 45-minute session.

  3. 3

    Support the worker

    Our team prepares routine paperwork or guides an online step while the worker controls access.

  4. 4

    Refer when needed

    With consent, Helpy prepares a factual handover to the appropriate official or qualified service.

Responsibility stays clear

What Helpy handles, and what stays with others.

Helpy is an independent paperwork support service. It does not become the approved employer, Welfare and Wellbeing Support Person, migration provider, tax agent, lawyer or workplace adviser. The worker controls accounts and choices, and the approved employer retains its scheme duties.

Service limits

  • One defined administrative task per 45-minute session
  • Helpy does not replace the employer’s PALM duties or Welfare and Wellbeing Support Person
  • Workers keep control of passwords, codes, accounts, decisions and submissions
  • A credit is returned if Helpy stops before meaningful work because the task cannot be progressed safely
  • Professional and language-service fees are separate
If more work is needed

If a task needs more than one session, Helpy pauses and the worker approves another available credit. When all ten are used, a new ten-session block is A$950, subject to capacity and written business approval.

Authoritative starting points

Current official information.

These external sources were checked on 16 August 2026. They remain authoritative for their own rules and may change independently of Helpy.

Fair Work Ombudsman

Official information about workplace rights and responsibilities.

Official external source

Related Helpy services

HLP-PERSONALPersonal and family paperwork helpHLP-HEALTHCAREIndependent patient navigation and care-coordination supportHLP-BIZ-04Employer-funded staff support

Start with one task

Request a written scope before sending documents.

No payment or sensitive files are requested in the first enquiry.

Request the written scope