Raise a concern and receive a clear response.

How to raise a concern

Email helpy@mixma.ai with your name, preferred contact details, the general issue and any Helpy reference number. Do not send passwords, verification codes or unnecessary sensitive documents.

If email is difficult to use, ask for an alternative contact arrangement through the contact page.

What happens next

Helpy will acknowledge the complaint, keep it separate from ordinary task work and record the issue, response and outcome. An operator directly involved in the disputed work cannot close their own complaint.

Helpy may ask for limited additional information needed to review the concern and will explain any external complaint pathway that applies.

Urgent or professional matters

The complaint process is not an emergency, clinical, legal or migration service. Immediate danger should go to 000 or the appropriate official urgent channel. Professional advice should come from the relevant qualified practitioner or regulator.