Helpyby Mixma AI

Independent patient navigation and care-coordination support

Need someone to help coordinate your healthcare next steps?

Helpy is a paid, independent patient-navigation service for a patient or authorised representative who needs one reliable person to organise the non-clinical journey around their care. We turn scattered appointments, forms, service contacts and follow-ups into a clear patient-owned action plan while you keep control of decisions, accounts and disclosures.

Reviewed 30 August 2026

From A$249A written scope, exclusions and exact price are approved before paid work begins. No provider commission or patient referral fee applies.
Request the written scopeSee what is included
An adult reviewing a clear administrative task plan with a Helpy team member
Clear scope. Recorded work. Client approval.

In short

What is this Helpy service?

Helpy is a paid, independent patient-navigation service for a patient or authorised representative who needs one reliable person to organise the non-clinical journey around their care. We turn scattered appointments, forms, service contacts and follow-ups into a clear patient-owned action plan while you keep control of decisions, accounts and disclosures.

Defined work

What the price covers.

Patients or authorised representatives who need an independent coordinator for one defined, non-clinical patient pathway episode across healthcare services.

Work included

  • A plain-language map of what happens next across up to three relevant services or providers
  • An appointment-readiness plan with provider logistics, questions, forms and documents to prepare
  • Routine coordination of provider or service contacts, including booking, cancellation, rescheduling, interpreter, transport or accessibility requests
  • Follow-up tracking for routine administrative actions and pending replies, with you approving every contact
  • Supervised guidance while you keep control of accounts, credentials, declarations, payments and final submission
  • A written patient-owned action plan and handover summary distinguishing provider instructions from Helpy administrative work

What you receive

  • Written scope, exclusions and price
  • Patient-owned pathway map, action plan and preparation checklist
  • Routine contact/follow-up record and one closure or handover summary

End-to-end delivery

How the work moves.

Helpy records the scope, source facts, approvals, open items and handover for every accepted task.

  1. 1

    Map what happens next

    Tell Helpy the general non-clinical problem and the services or appointments you are trying to coordinate, without clinical details or documents.

  2. 2

    Approve the scope

    Helpy confirms the pathway episode, included contacts, limits, timing and price in writing.

  3. 3

    Coordinate with you

    Helpy prepares the plan and supports routine contacts while you approve every fact, disclosure, declaration, payment and submission.

  4. 4

    Close the loop

    You receive a clear action plan and handover summary showing what is done, pending or still owned by a provider.

Responsibility stays clear

What Helpy handles, and what stays with others.

Helpy provides independent, non-clinical patient-navigation and care-coordination administration only. The patient or authorised representative keeps control of choices, accounts, credentials, disclosures and submissions. The healthcare provider retains clinical responsibility, records, consent decisions, urgency, referral acceptance, appointment priority, diagnosis and treatment. Helpy does not act for Robinvale Clinic, RDHS, Sunraysia Community Health Services, MBPH, Tankard Dental or any other provider unless a separate written arrangement is approved.

Service limits

  • One patient or authorised representative and one defined non-clinical patient pathway episode, normally up to 150 minutes
  • Starting scope covers up to three provider/service contacts and one agreed routine follow-up cycle
  • No provider-sent patient details, clinical details, records, referral documents or uploads in the first enquiry; your own contact details are collected only to reply and assess the enquiry
  • No clinical records, symptoms, diagnosis, treatment, medication, test results or clinician-only fields
  • No diagnosis, triage, urgency decision, clinical referral, appointment guarantee or provider-system access
  • Any required health-information disclosure needs a separate written privacy, consent and secure-transfer approval
  • External provider, interpreter, transport, translation or professional fees are separate
If more work is needed

If the request becomes clinical, urgent, unsafe or dependent on health information that has not passed review, Helpy pauses the work and directs you to the relevant official or qualified service. No extra work or disclosure starts without written approval.

Authoritative starting points

Current official information.

These external sources were checked on 16 August 2026. They remain authoritative for their own rules and may change independently of Helpy.

Healthdirect: need help now

Official urgent-care and health-information routes. Call 000 for immediate danger or a medical emergency.

Official external source

OAIC health privacy guidance

Official guidance explaining why health information is sensitive and why collection, use and disclosure must be controlled.

Official external source

Related Helpy services

HLP-PERSONALPersonal and family paperwork helpHLP-BIZ-04Employer-funded staff supportHLP-BIZ-01Manager-ready provider evidence

Start with one task

Request a written scope before sending documents.

No payment or sensitive files are requested in the first enquiry.

Request the written scope